Do you do any custom work?

We are not the manufacturer of any of the products. We stock as many sizes, designs and shapes as possible but we do not do any custom work. 

Can I get a catalog of your products?

Early on, we tried to keep a printed version available but found out quickly that it was impossible to keep it current with the ever changing sizes and product line. Everything we stock is on the website but we do not have catalogs. If your desire is to order by mail, you might consider using this printable order form.

Do you have any other sizes of the WindowViews?

All of the available WindowViews are on the website. WindowViews are an exclusive product of Jade Enterprises. There are no other sizes available anywhere.

Can you cut the film for me before you ship?

We do not do any custom cutting or sizes for any of the window film products. You will find that all of the window film is very easy to cut to your specific size once you receive it. Read the installation guide carefully and double check your measurements before cutting. It is quite easy to cut while the backing is still on the film using a sharp scissors.

Can I get samples?

If you require or desire a sample, we offer the option of adding a Sample Guarantee to your order. Since all of the films are pre-packaged for retail sale, we do not offer samples in the traditional sense by sending out small pieces of the product.

Can I return products?

While it would be nice if you never had to return products, we understand the there are occasions when you measured wrong or ordered the wrong product or just changed your mind. That is OK. We will refund any products returned in their original condition and original packaging within 30 days of purchase. No need for a return authorization number. Just return the product to Jade Enterprises at the address listed above with a copy of your order or at least a name and address on the inside of the package. It is always nice if you tell us the reason for the return. But please be kind and repackage the product carefully. Keep in mind that in order for us to issue a refund, the product must be unused, unaltered and resalable. Refunds do not include the shipping costs, even if the shipping was free.

If you purchased a Sample Guarantee, please refer to the Sample Guarantee page.

What Countries can you ship to?

Only orders from the United States and Canada can be entered using the website shopping cart.
Click here for International Ordering

 

How soon will I receive my product? 

 The vast majority of orders are shipped on the next business day using primarily USPS Priority Mail. If there will be any delay in shipping or if an items it temporarily out of stock, we'll let you know by email. Although it is not guaranteed, Priority Mail is usually delivered in 2-3 days.

Why doesn't my tracking number show up on USPS website?

The Postal Service does a wonderful job at delivering our products in a timely manner at very reasonable rates, but unfortunately, their tracking system leave a little to be desired. The tracking numbers rarely show up in the system until the package has been delivered.

You do not have a large enough film for my glass. Can the window film be cut, matched and installed like wallpaper with seams?

Absolutely. With careful planning, measuring and clean straight cuts, any of the window films can be matched and put on in more than one piece. Some of the patterns are easier to match that others but when it is installed correctly, it is difficult to tell where the seam is. With today's monster glass doors and windows, it would be nearly impossible to stock enough sizes to fit them all. In addition, installing such huge pieces of film would be very awkward and cumbersome.

How do I install the film, decals or WindowViews?

Please see the installation guides.